Refund Policy

This policy explains when payments are refunded and how refunds affect rankings.

General rule

A bid credited to a standing bid buys placement for the rest of that campaign and is generally non-refundable, including when another business later outbids you. There is no automatic refund for losing a position.

When we refund

• Payments that could not be credited — for example a payment verified after the campaign closed, a payment for a listing that was no longer approved, or an amount that did not match the order. These are flagged automatically and reviewed by our team.
• Duplicate charges for the same bid.
• Listings removed in error by us.
• Where required by law.

Effect on rankings

A refund reduces the standing bid by the refunded amount, up to the amount that payment credited (platform fees are refunded last). This can lower your rank.

How refunds are paid

Refunds are issued through our payment provider to the original payment method. Timing depends on the provider and your bank.

Disputes

Contact us first at contact@bidhigh.me or through the contact form (topic: Billing or Refund) with your receipt reference. We will review your request and reply by email.